Refunds and cancellations

All sales are final

Our products are digital files that are delivered instantly and can't be returned, so all sales are final. We don't refund for change of mind, and an order can't be cancelled once it is paid.

The only exceptions

You get a full refund only if:

• You were charged, but you never received the download link and we can't deliver it.
• You were charged twice for the same product.
• The file you downloaded is broken or doesn't match its description, and we can't fix it within 7 days of you telling us.

How to ask

Email hello@janimea.com within 7 days of your purchase, from the email you bought with, and include your Gumroad receipt (or the order number on it). We reply within 2 working days.

Approved refunds are issued through Gumroad, our checkout provider, to your original payment method. They usually show up within 5–10 working days, depending on your bank. After a refund, download access for that purchase is removed.